Latitude has successfully provided e-business solutions to small and large businesses. Case studies demonstrate how we have applied our knowledge to a practical application and solved a problem for an organization or improved its efficiency. Read our case studies to find out how other companies have benefited from automating processes, capturing real-time data, and reducing costs.

ZANA Network Small Business Information and Services Web Portal An online exchange of high-quality marketing, sales, and business resources, ZANA Network needed to complete development and extend the ZANA Network membership portal for small and medium businesses. Latitude brought a senior team that completed the ZANA site and assisted in the site’s relaunch.

GM Online Pro Forma Reports Managers in GM service and parts operations (SPO) follow a service development manager (SDM) process to identify and assist dealerships to improve on their performance in service and parts. GM SPO and dealers needed to easily track and compare performance metrics with finanical data. Latitude developed a web-based solution to submit and display pro forma reports online. These reports show comparison data for individual dealerships, regions, and the US.

Chrysler LLC: Managing Performance of a Diverse Dealership Community The brand integrity of large automotive manufacturers depends on customer satisfaction. The diverse, independent nature of the automotive dealership channel presents several brand management challenges.

Chrysler LLC: Metrics, Score Cards and Automobiles It can be a challenge for any company to maintain consistency, and not just for goods and services — the people who deliver or provide them should be held to the same high standards to guarantee business success. When you’re a multinational organization that produces four brands of vehicles, it can be downright tricky.

GM Fixed Operations Analysis Each year at NADA GM field managers perform a fixed operations analysis (FOA) for dealers to evaluate dealer’s service and parts operations and identify areas of improvement. Latitude developed a web-based predictive analytic tool, so more dealers could participate in an FOA and make operational changes in a more timely manner.

A Case of Training the Extended Enterprise Originally appearing in the eContent magazine, the article discusses how DaimlerChrysler Academy uses the Ready Solutions™ LMS to train dealership managers, sales staff, and service technicians.

Latitude LMS for Chrysler Academy  The LatitudeLearning LMS extended the advantages of a centralized learning management system globally to Chrysler Group's NAFTA dealers, subsidiary companies, and potentially all business partners.

GM Dealer Training Goes Global Originally appearing in the ASTD's T+D magazine, the article discusses how GM uses an LMS to train dealers in its Africa and Middle East region.

Channel Synergy As every indirect seller of goods and services nows, channel relationships are critical to financial success and require careful attention to ensure that goals, benchmarks and rewards are well understood by manufacturer and reseller.

Dealer Scorecard for Chrysler Group Latitude created a Dealer Scorecard that provided timely, accurate, and easy-to-access performance measures to support ongoing performance improvement and better communication in Chrysler Group’s dealership network.

Microsoft Channel Builder Latitude prototyped Microsoft Corporation's new online channel partner community.

Interoperable Medical Devices Latitude and its partners designed a web server application that would provide connectivity to local hospital systems and Internet applications, including information exchanges, where value-added applications could be built to streamline and improve the delivery of healthcare.

Excellence Reward Card Latitude built a web application to provide an automotive OEM's dealership sales force with a tool to view electronic incentive payments made to their debit cards

Automotive Repair Diagnostic System Latitude built a web application that centralizes diagnostic system data used by dealership repair personnel.

My Personnel 2.0 Latitude built the authentication and role-based authorization mechanism to control access to an automotive OEM's dealership portal.

Dealership Portal Migration Latitude's experienced Java architects and developers provided guidance to an Chrysler Group's dealership application support team.

MyDevelopNet LMS and Competency Management System Latitude worked with PepsiCo to envision a “one-stop shop” of transformational tools and processes for employee development.

Revenue Inventory Optimization (RIO) for British Petroleum Latitude designed, developed, and implemented a centralized web-based data repository to store inventory, pricing, and logistical cost information.

British Petroleum NGLNow Portal To more accurately forecast and meet demand, Latitude developed a secure information exchange system that provided BP/Amoco customers and suppliers with access to ERP data.

Latitude upgraded the GM Retail Operating System with more intuitive site navigation and added customizable best practices templates. The upgrade provided dealers with an improved resource that better helped them deliver consistent customer service.

Machine Parts Tracking Like all major automotive OEMs, the client needed to continuously optimize its manufacturing operations to keep costs down and manufacture a high-quality product.

Dealer Portal Framework A major automotive OEM works with over 25,000 franchise and nonfranchise dealerships in the US, Canada, and over a dozen other countries. The OEM communicates and transacts business with dealerships through a wide range of computer applications. Many of these applications for parts, sales, accounting, and diagnostic operations are mission critical and have to be accessible by dealership personnel.